2X Software Technical Support Services

Technical product support is a priority for our customers and so it is for NetWorld UK. What's the point in a product that is not functioning correctly? we understand that and have tailored our technical services to ensure that in the event of technical issue your organisation receives the support its deserves!

Upgrade Insurance:
2X Software offer the first 12 months Upgrade Insurance FREE of Charge with a full purchase of Application Server XG:

Included as Standard: (Upgrade Insurance)
Downloadable Full product Version Upgrades for the first 12 Months

Upgrade Insurance is available as an option for subsequent years, please contact us for a quotation.

Technical Support Packages:
2X Software products are provided with a 30-day free technical support period. To extend this period by 12 months, an additional technical support package can be purchased.
Customers may purchase technical support at the time of purchase, or any time thereafter. Pricing depends upon which full version is ordered. Please contact us for a quotation.

Services Included: (Dependent on the level of Support Contract Purchased)

Telephone Assistance

E-mail Assistance

Enter a Support Ticket Online (Logged Immediately within our Help Desk System)

Full Technical Knowledge Base

Product Manuals (downloadable for contracted customers)

Product Video Tutorials

Click Here to go to our Customers Technical Support Home Page

Together we WorK!